Terms and Conditions

We make every effort to provide you with the best services in a pleasant, friendly and homely atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability without any misunderstandings between your good-selves, Hellodreamholiday and the tour Leaders. We believe in forgiveness, gratitude, positive attitude and innovation and at times even go beyond legal formats to ensure that all the issues of guest/s are resolved in timely and friendly manner. The Terms and Conditions – hereinafter referred to as Terms and Conditions given here-under and on our website, the tour registration form, any other printed material and Brochures, form the basis of our agreement and understanding with you. Hellodreamholiday is a service facilitator and & Guests require to follow policies, rules & regulations, laws & orders of visiting destination and Countries. You are requested to read, understand and sign in acceptance all the Terms and Conditions before you register yourself / family / friends for our tour as a 'Guest' to use our services.

1) Booking of Tour:

Guest/s Acceptance on the tour Registration form:
Guest/s signature on the tour Registration form and/or payment of the initial registration amount or the full payment as the case may be, whichever earlier shall mean acceptance by the guest/s in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest/s if the group includes large number of guest/s on the ‘Registration form’, shall be deemed to mean that the guest/s other than signatories have duly authorized the signing guest/s and all the guest/s for whom the Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest/s are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest/s only. Identity and address Proof is must for Booking of Tour and need to carry on tour during sightseeings.
Online Registration:
Guest/s can register tour/services online by paying Registration amount of the tour through our payment link on available on website www.hellodreamholiday.com and/or through the payment link sent by Hellodreamholiday staff. Booking will be processed on the date of payment depending on seats availability. Prevailing discounts on the date on payment will be applicable. Your online booking form and/or online payment for your tour shall mean that you have accepted Terms & Conditions of booking tour. Service/Logistic charges for online payment is payable by Guest. Guest/s needs to send a copy of the first two pages and last two pages of passport for booking of World Tour. We have secured our website with protection technologies to ensure that your information will be kept secure and confidential. However Hellodreamholiday will not be responsible with respect to online booking due to any reason which is not controllable such as booking engine's malfunction including software or network errors.
Guest/s’ intention to participate in the tour:
The payment of registration amount just indicates guest/s' intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by Hellodreamholiday.
Travelers in need of special assistance:
Special services shall not be given to any specific person in a group tour. Hellodreamholiday, without being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers/senior citizens if informed with required documentations at the time of Registration subject to availability & with cost attached to it. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled guest/senior citizen must accompany the guest who may need such services/assistance.
Minimum booking of the tour:
The Tour shall proceed only if the number of guest/s who have booked the tour exceed 20 and the said booking of 20 guest/s must be received by Hellodreamholiday at least 30 calendar days prior to the scheduled start of the tour. If the number of guest/s booked for any tour falls below 20, then tour may be merged with other tour and/or tour may operate without Company tour Leader on small vehicle or mini coach and on MAP plan (accommodation with breakfast and dinner) and/or with an additional surcharge. However Hellodreamholiday may cancel the tour without assigning any reason and in such an event the guest/s can claim only the amount paid by him after deducting the taxes & VISA fees if paid by Hellodreamholiday to Visa Processing centre or Consulate. VISA needs to apply well in advance along with VISA fees to avoid delay in receiving VISA and scope for re-apply if VISA is rejected. In the event of Hellodreamholiday deciding to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour via any of the following modes (a) sms (b) telephone (c) email; as per the details provided by the guest/s or by any person for and on behalf of guest/s in the registration form.
Merger of Tours:
Tours are merged especially when minimum guest criteria is not met by one of the tour or both the tour and / or tours are departing from different locations. Tours can be merged partially or fully. In rare cases, Speciality tours may be merged with Family Tours. Hellodreamholiday reserves the right to merge the tours. Seat allocation on coach in merged tour shall be followed strictly as per tour booking date.
Health:
Guest/s hereby acknowledges that all the guest/s who have booked the tour is well aware about the itinerary and are Medically fit to undertake the said tour. The Company reserves the right to ask the guest/s to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are and/or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. It is the responsibility of Guest to provide medical certificate on tour or before joining the tour if required by governing authority of the visiting place at your own cost. In case of any health emergency or health related issues while touring, the guest/s shall solely be responsible for it and to make their own arrangements on the tour for medical assistance & other expenses. Guest/s shall not expect the Tour leader to pay full time attention and/or to provide any medical treatment . The Tour Leader has responsibilities for arrangements of tour related services for the group. Hellodreamholiday reserves the right to cancel/restrict/modify/amend the tour of such guest/s without assigning any reasons and no refund is applicable in such case. In case of death of guest/s, all the arrangements and advance payments for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body with all personal effects/property and insurance claims etc. shall be made by the accompanying guest/s and/or relative of the deceased. Company shall make all endeavor to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying guest/s or their relatives. Hellodreamholiday or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the guest/s has passed away all the necessary arrangement shall be made by the said relatives only.
Persons other than those booked:
Persons, friends or relatives of the guest/s, who have not booked the tour shall not be allowed in hotel rooms, restaurants, coaches and sight seeing places or for any activity on the tour.

2) Payments by Guest:

Payment:
The registration amount paid at the time of booking is not refundable and interest free. Tour Cost in foreign currency need to be paid before processing of VISA. Guest/s shall pay balance payment 45 days prior to departure. The bookings shall be processed by Hellodreamholiday once the registration amount or the full payment as the case may be is paid in full. In case of billing errors, Company reserves the right to re-invoice. Guest has to pay INR.500/- (Rupees Five Hundred Only) for each instrument in case cheque dishonored by the bank. Kesari reserves the right to take necessary legal action in respect of dishonored cheques as may be advised.
Travel Loans:
Company welcomes the loan facilities granted by the banks/Financial Institution to the eligible guest/s for any of the tour if it fulfills the payment conditions of the tour laid down by Hellodreamholiday. Hellodreamholiday is however not responsible / liable for grant/rejection/refund/repayment etc. of such loan facilities.
Discounts / Benefits:
Early booking of tour makes the guest/s eligible for the benefit or discount as declared by Hellodreamholiday which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, guest to guest and age of the guest. The agreed amount of discount is subject to timely payments by guest/s i.e. minimum 45 days prior to the tour departure date. Accordingly, Hellodreamholiday reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the guest/s. To be eligible for any discounts/benefits guest must pay the full registration amount at the time of booking itself. Discounts/benefits are applicable for guest/s whose age is 2 years and above for World tours and 5 years and above for Indian tours.
Foreign Exchange:
With a view to provide single window facility to the guest/s, Company is an authorized Money Changer of Reserve Bank of India to make arrangements for the foreign exchange requirements of the guest/s. Documentations ( A2 form,Passport copy, PAN copy etc) & payments to avail Foreign Exchange should be as per RBI Regulations. Guests should pay equivalent INR at the Rate of Exchange prevailing on the day, minimum 45 days prior to the departure of Tour by Local clearing cheque/Demand draft/Net transfer in favour of "Kesari Tours Private Limited-Forex". to release the foreign exchange. Service charges shall be applicable for payment through Credit/debit cards and direct deposits of Foreign Currency with the Company as per Company policy.
Reimbursement to Hellodreamholiday:
Over and above the tour tariff if Hellodreamholiday pays any money for and on behalf of the guest/s as per the requirement under law, force majeure or otherwise, the same shall be reimbursed by the guest/s to Kesari forthwith on demand by Hellodreamholiday.
Direct payment to bank account:
Any payment made directly to Hellodreamholiday’s bank account through any electronic mode such as net banking, payment gateway, payment wallet, cheque deposit etc., should be informed within 24 hours with valid documentory proof of payment through physical Copy/email. Payment receipt will issued only after intimation by the guest to Hellodreamholiday.
Mandatory Documents for VISA:
1. Passport with 180 to 365 days validity from arrival date in India with blank pages in passport
2. VISA forms filled by each guest, signed & details as per Passport . Some Consulates has different procedures towards Children which needs to follow by Guests.
3. Covering letter stating purpose of the travel -Consulate requires purpose of travel such as Personal, Tour, Employment etc. along with financial/ sponsorship details. Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. Incomplete and non-submission of Visa documents, shall be responsibility of Guest only.
Guest should check all contents in VISA, sticker VISA, E-VISA etc. especially Name as per Passport, Passport No, validity, photographs, signature of the authorized person etc.
Guest/s Responsibility:
It shall be sole responsibility of the guest/s to hold required valid travel documents and statutory clearances including court permissions, including passports, visas, confirmed travel tickets, travel insurance including medical treatment, Medical fitness certificate on tour or before departure as per the rules of visiting country any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all travel documents, statutory clearances including court permissions, passports, visas, confirmed travel tickets, Travel insurance. Guest’s are requested to arrive at the airport 3 to 4 hours prior to departure as per Airline guidelines.
Photo identification:
It is mandatory for all guest/s including child travelling are required to carry the Original photo identification in the form of driving license, election ID card, Aadhar Card, Passport, OCI card etc. All guests are required to carry photo identification as required by the rules & regulations of the visiting country. Such rules varies from time to time and country to country and available on official website of the consulate of respective countries and guest/s needs to read it for hasle-free travel.

3) Hotels:

Company takes care to select and book hotels on behalf of guest/s at convenient locations subject to availability. Hotel accommodation is generally provided on Twin sharing basis in standard rooms and the third bed is often a roll-away mattress put in a twin bedded room. Triple sharing rooms are limited and A family of four(4) is given two(2) rooms at most of the destinations around the world In such cases, child guest/s required to pay Tour tariff of adult. Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. Heater facility is chargeable & guest need to pay if required. At hill stations, Air condition is chargeable & guest need to pay if required. In case of any requirements with hotel services, guest/s are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest/s. Any damages to the hotel room, visiting place, coach during the stay/visit/tour shall be the sole responsibility of guest/s and guest is required to bear the consequences of the same. Hotel's management/administration shall be solely responsible for all the service related issues of the hotel staff. Kesari reserves the right to change the Hotel at any time .Guest/s are required to abide by Policies prescribed by Hotel.
Single Occupancy: Single guest have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than groups rooms. For any reasons at last moment, if the sharing partner cancels the tour then other person will have to pay single occupancy charges
Check in and check out time: Every guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. However, check-in and check-out may differ depending upon destination, hotel policy . If guest wants any change therein,guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any
Additional facilities: Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet etc if availed by the guest/s, have to be paid by the guest/s only before leaving the hotel, ship / cruise or restaurant etc. as the case may be.
Room Sharing: Two single guest can decide to share a hotel room on the same tour with mutual consent in writing. The excess amount collected as a single booking will be refunded within 10 working days from arrival of tour. Any misunderstandings or incidence like missing items or difference of opinion between them shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. Shared rooms have no smoking policy.-Kesari reserves the right to allocate rooms for Speciality Tours.

4) Restaurants:

Hellodreamholiday normally do not serve non veg food items during en-route journey for International/Domestic Sector. Hellodreamholiday shall endeavor to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, service but shall not have direct control over their maintenance. Guest/s shall take note that the Restaurant Manager allots the table for the group that shall depend upon the time slot, group size and infrastructure of the restaurant

5) Meals:

There is mostly a preset menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non - Veg items. Hellodreamholiday do not differentiate among the guest/s by providing a special meal or special diet. In some cases only Veg food will be provided. In case of baby meal, Company generally provides packed milk, plain dal and rice, apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. Hellodreamholiday do not provide meal at Airport and/or in the Air flight. No Complaints / Claims for refund in respect of the meals shall be entertained and Kesari reserves the right to change the menu and arrangements of the meals without assigning any reasons thereof

6) Tour Leaders on Tour:

Tour Leaders/assistants are assisting to the guest/s throughout the tour. Tour Leader service starts from first destination of Itinerary. The instructions and information of the tour leader to amend, alter, vary, reshuffle the tour itinerary without assigning any reason to guest/s, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the guest/s and its consequences. All communications between Tour Leaders & Guest/s will be in Hindi or English.

7) Cancellation Charges:

You have booked group tour where Hellodreamholiday requires to book services like hotel, air, transportation etc. in advance because all group need to travel at the same time and stay together in one hotel. Our moto is to avoid all inconvenience to guest & enjoy their tour happily. And for blocking the reservations, we need to make the payment in advance. In such situation if tourist does not availed the services then we have to bare the cancellation charges. In order to cover our expected losses from the cancellation there’s a set scale of charges which must be paid by the guest if you or anyone traveling with you cancels the tour or cancel any services or arrangements that form part of your booking with us. The cancellation charges are a percentage of total tour cost which varies with the number of days prior to departure date. Cancellation charges are as follows:

8) Refund conditions:

Refunds if any, for variation/modification/amendments/ alteration and/or cancellations etc. of any tour shall be paid directly to the guest by 'A/C payee' cheque or Bank Transfer, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
No refund shall be payable:
1. for any missed / unused services of the tour including the meals due to whatsoever reason.
2. where part/full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation and/or VISA
3. if services of the tour are modified, varied, amended, curtail or not utilized due to force majeure.
4. if any guest decides and/or is required to cancel the tour due to any changes made in the rules and regulations by the Government of visiting state/country.
5. where Airfares are contracted in bulk for Airport to Airport.
6. if the tour is indefinitely postponed / cancelled due to force majeure and or any other unforeseen calamities.
7. refund is not applicable for International / domestic sectors and on certain conditions which
8. 1. include that such air tickets are non refundable and date change is not allowed.
9. Kesari is not liable to pay any amount in case the VISA is not received by the guest and / or Company within time. Kesari has to depend on various agents to do the processing work. In case a person misses out the tour because of curtailed itinerary, he cannot claim any amount from Kesari. Since, grant / non-grant of VISA and also communication of information in respect of grant / non-grant of VISA is beyond the control of Kesari, the guest should be mentally prepared for any mental / physical dismay as a result of non-grant of VISA and / or delayed communication which may be just before departure of the tour or on the tour itself.

9) Liability and Responsibility of Hellodreamholiday:

The liability of Hellodreamholiday is restricted only to the making reservation in accordance with the guest/s requirements and no further.
Company is not liable for
All or any information given in these Terms and Conditions is based on the information available at the time of publication. Kesari reserves the right to change any information before or after booking the tour due to circumstances/events beyond our control. In case of knowledge of any change, in advance, we or any of our representative shall accordingly notify the guest/s of any such changes by sms and/or email.

Hellodreamholiday Management would be happy to meet the guest/s for any improvement points. Management considers all its guest/s as family members and is sure and have confidence that guest/s shall approach the management for any suggestions/improvements.

I, _________________________________, have read the above rules and regulations Serial No 1 to 20 and abide by it and accept the Terms and Conditions with unconditional consent, without modification of the terms, conditions and notices contained herein.

Signature in acceptance:

Name:

Date:

Place:
Hellodreamholiday is mere a travel agent who books services on behalf of their travelers. Hellodreamholiday is not responsible for the delayed / canceled / last moment price increased by the independent contractor.
any loss of person or property caused or damaged or suffered by the guest/s on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by Hellodreamholiday to the guest/s to minimize such loss or damage shall not constitute an admission of such liability or a waiver. Hellodreamholiday shall in no circumstances whatsoever be liable to the guest/s or any other person for any loss or expenses incurred due to theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the guest/s.
train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights inter-connection meals not being served etc.
any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever
any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion, pandemic etc.,
any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the guest/s for the tour, including any consequential loss or additional expense whatsoever if the guest/s is not allowed to board the train/flight on account certain reasons beyond the control of Hellodreamholiday.
any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the guest due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority/cruizes / Euro rail etc.
allocation of seats, and food service in the aircraft.
any celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of Hellodreamholiday
any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused.
death of the guest while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the guest or their relatives themselves at their own cost and consequences.
any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.
any damages, additional expenses or any consequential losses suffered by the guest/s due to Cancellation, Amendment and / or alteration of any of the services of the tour mentioned in the itinerary / Brochure by Hellodreamholiday after the registration by the guest/s.